A design thinking workshop helps bring an abstract development or change idea back to people’s actual experience: who uses it, where the obstacle appears, what the agent does and what the human must genuinely see before the solution is built.

The training is led by Maria Kiisküla, founder of Mustkriit. The Kvantliblikas framework ties the workshop to the themes of future work, AI and organisational change, so that design thinking does not remain a creative exercise but becomes a practical tool for deciding, visualising and experimenting.

This is the first view in the enterprise trilogy: before choosing models or assessing risks, the team has to see what the human and the agent do together and in whose experience the workflow actually changes.

Topics

Mapping the view of the user, the client, the worker and the AI agent
Putting the problem precisely into words before choosing a solution
Making the human and agent workflow visible: where help, confusion or risk arises
Rapid prototyping and prioritisation of ideas
Gathering feedback in a way that helps you decide
How to carry the workshop result through to the next experiment or development step

Outcome

Participants leave with a shared problem map, a map of the human and agent workflow, first prototype ideas and a plan for the next experiment. The focus is practical enough to be used for developing a service, an internal work process or the customer experience alike.